Privacy Policy

Effective Date: 15th June 2026

Schultz Realty respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Schultz Realty collects, uses, stores and discloses your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.

By using our website at www.schultzrealty.com.au, engaging our services, or providing us with your personal information, you consent to the collection, use and disclosure of your information as described in this Privacy Policy.

1. WHO WE ARE

Schultz Realty is a Queensland real estate agency providing property sales, appraisals, buyer agent services.

2. WHAT PERSONAL INFORMATION WE COLLECT

We may collect personal information including:

• Full name
• Residential, postal or business address
• Email address
• Telephone number
• Date and place of birth
• Government-issued identification documents, including driver's licence, passport, Medicare card or other identification details
• Information relating to property ownership, tenancy, purchases or sales
• Financial information relevant to a transaction
• Source of funds or source of wealth information where required by law
• Company, trust, partnership or beneficial ownership information
• Politically Exposed Person (PEP) declarations where required
• Biometric information such as photographs, facial images or short videos used for identity verification
• Communications and correspondence with us
• Website usage information and analytics data
• Any other information reasonably required to provide our services or comply with legal obligations

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

• Directly from you
• Through our website forms
• Through email, telephone or in-person communications
• Through open homes, inspections and appraisals
• Through property sale and purchase transactions
• Through tenancy applications and property management services
• Through identity verification providers
• From publicly available sources
• From government agencies, professional advisers and third parties where authorised by law

4. WHY WE COLLECT YOUR PERSONAL INFORMATION

We collect, use and disclose personal information to:

• Provide real estate and property-related services
• Manage property sales and purchases
• Manage tenancy and property management services
• Conduct market appraisals and property assessments
• Communicate with clients, customers and website users
• Verify identity
• Prevent fraud and protect our business and clients
• Improve our services and website
• Comply with legal, regulatory and professional obligations
• Conduct customer due diligence and risk assessments
• Meet anti-money laundering and counter-terrorism financing obligations
• Respond to enquiries and complaints

5. ANTI-MONEY LAUNDERING AND COUNTER-TERRORISM FINANCING (AML/CTF)

Schultz Realty may be subject to obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and associated Rules.

To comply with these obligations, we may collect, verify and retain information about clients, customers, beneficial owners, authorised representatives and other relevant parties.

This may include:

• Verifying identity
• Confirming ownership structures
• Identifying beneficial owners
• Conducting customer due diligence and enhanced due diligence
• Assessing money laundering, terrorism financing and sanctions risks
• Monitoring transactions where required
• Reporting certain matters to AUSTRAC where required by law

If you do not provide information reasonably requested for compliance purposes, we may be unable to provide our services.

6. IDENTITY VERIFICATION

To verify identity, Schultz Realty may use electronic verification services including the Australian Government Document Verification Service (DVS).

Where consent is provided, information such as your name, date of birth and identification document details may be securely submitted to the relevant issuing authority for verification.

We do not receive copies of government records. We receive only verification results confirming whether information matches official records.

Identity verification may be conducted through approved service providers including APLYiD Pty Ltd and its authorised service providers.

Further information about DVS is available at www.idmatch.gov.au.

7. BIOMETRIC INFORMATION

As part of identity verification, we may collect biometric information such as facial images, photographs or video recordings.

Biometric information may be used to:

• Confirm identity
• Match an individual to identification documents
• Detect fraud and identity theft
• Meet regulatory and compliance obligations

Biometric information is treated as sensitive information and is collected only with consent or where otherwise authorised by law.

8. DISCLOSURE OF PERSONAL INFORMATION

We may disclose personal information to:

• Employees and authorised representatives of Schultz Realty
• Identity verification providers including APLYiD
• Commonwealth and State Government agencies
• AUSTRAC
• Law enforcement agencies and regulatory authorities
• Solicitors, conveyancers, accountants and professional advisers
• Technology and software providers
• Property owners, buyers, sellers, landlords and tenants where necessary for a transaction
• Contractors and service providers assisting Schultz Realty
• Any party where disclosure is required or authorised by law

We do not sell personal information.

9. We do not sell personal information.

Some service providers used by Schultz Realty may store or process information outside Australia.

Where overseas disclosure occurs, we take reasonable steps to ensure that personal information is protected in accordance with Australian privacy laws.

10. WEBSITE AND COOKIES

Our website may collect information including:

• IP address
• Browser type
• Operating system
• Pages visited
• Date and time of access
• Referring website information

This information helps us improve our website, marketing and customer experience.

Our website may use cookies and similar technologies. You can adjust your browser settings to manage cookie preferences.

11. DATA SECURITY

Schultz Realty takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Security measures may include:

• Secure servers
• Encryption
• Access controls
• Password protection
• Staff training and confidentiality obligations

12. RETENTION OF INFORMATION

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.

Certain records may be retained for periods required under privacy, taxation, property, trust account and AML/CTF legislation.

13. ACCESS AND CORRECTION

You may request access to personal information we hold about you and request corrections if the information is inaccurate, incomplete or out of date.

Requests should be directed to Schultz Realty using the contact details below.

14. DIRECT MARKETING

We may send information about our services, market updates and other information that may be relevant to you.

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

15. PRIVACY COMPLAINTS

If you have concerns about how we have handled your personal information, please contact us.

We will investigate and respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

16. CHANGES TO THIS PRIVACY POLICY

Schultz Realty may update this Privacy Policy from time to time.

The latest version will always be available on our website.

17. CONTACT US

Schultz Realty

Address:
6/29 Logan River Road
Beenleigh QLD 4207

Phone:
0420 561 093

Email
[email protected]

Website:
www.schultzrealty.com.au